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Terms and Conditions

Use of the Ivanhoe Cycles or Bicycles Melbourne websites

Please refer to your service contract or contract of sale for Terms and Conditions of the service provided to you by Ivanhoe Cycles.

Nothing in this website is to be construed to be a contract or agreement between your self or your organisation and Ivanhoe Cycles. Your agreement with us will be formed in full by a specific contract alone.

Ivanhoe Cycles makes no claim that the information in this website is accurate or up to date. This will include text, prices and images. Its purpose is only to provide a basis for information regarding the services of Ivanhoe Cycles.

Delivery: Sales or purchases made online are delivered within 24-48 hours unless otherwise specified by with the customer or Ivanhoe Cycles.

From time to time products are not available, or availability means that items can not be delivered within the normal time frame. If this occurs we will endeavour to contact you to arrange either a new delivery time, or if the item is not available a credit or refund.

We are not permitted by law to sell bikes directly over the internet or by phone. You may order by phone but you must come into the store and buy a fully assembled and tested bike.

Refunds: Any request for a refund should be made by either phoning Ivanhoe Cycles directly, in person at one of our stores, or by emailing as shown on the ‘Contact’ page. Your request should be made immediately. Unfortunately we can not refund the deposit if the delivery is to be carried out on the same day as the request to refund has been made. In any case a small administrative fee may be deducted from your deposit if refunded.

Limit of Service: If Ivanhoe Cycles determines that it can not complete your delivery within the time frame requested or agreed to, or if the work is outside our resources and we can not organise an alternative, we may cancel the job by refunding any deposit made and contacting you that this has occurred.

Links to external websites are provided for information only. We make no undertaking that the information on those sites is accurate or factual.

Any questions can be directed to the proprietors by contacting us as shown.

All images on this site are owned by Ivanhoe Cycles and are should not be copied or reproduced without permission of the owner. Fair use is excluded.

Images and descriptions of bikes and other items for sale on this site may remain the copyright of the manufacturer. They are reproduced on this website for the purposes of sale of the item in question.